How quickly do you respond to inquiries?
We typically respond to all inquiries within 2-4 hours during business hours. For urgent matters, you can call our 24/7 support line for immediate assistance.
What payment methods do you accept?
We accept GCash, credit/debit cards (Visa, MasterCard, American Express), bank transfers, and cash payments. All online payments are secured with SSL encryption.
Can I modify my booking after confirmation?
Yes, you can modify your booking up to 48 hours before departure. Changes may be subject to availability and additional charges. Contact our support team for assistance with modifications.
Do you offer travel insurance?
Yes, we offer comprehensive travel insurance through our partners. You can add travel insurance during the booking process or contact us to add it to your existing booking.
What is your cancellation policy?
Cancellations made 7 days or more before departure receive a full refund. Cancellations within 3-6 days receive a 50% refund. Cancellations within 48 hours are non-refundable. Please see our terms for complete details.